Terms and Conditions

  • Camino Pilgrim, Lda, trading as Camino Pilgrim, is a licensed travel agency registered with Turismo de Portugal under RNAVT 13340.

    Registered address: Rua Professor Bento Jesus Caraça, 21-C, 2860-483 Moita, Portugal.
    Tax number: 518886239
    Email: info@camino-pilgrim.com

  • Camino Pilgrim organises and sells travel services, including:

    • guided Camino de Santiago experiences

    • package travel services

    • personalised trip planning

    Services may include:

    • accommodation

    • luggage transfer

    • private or shared transfers

    • pilgrim support

    • other related travel services

    Camino Pilgrim also offers access to merchandise and branded clothing, which is sold and fulfilled directly by an independent partner – Yazzoo Personalised Clothing Ltd. When purchasing any product, clients are entering into a sales contract with Yazzoo Personalised Clothing Ltd, which is fully responsible for the sale process, payment, delivery, exchanges, and returns in accordance with its own terms and policies.

    Camino Pilgrim does not operate an e-commerce shop and does not process or manage payments, orders, or returns for merchandise. Any questions or claims regarding products must be addressed directly to Yazzoo Personalised Clothing Ltd.

  • Before booking, the customer will receive clear information about:

    • destination and itinerary

    • duration of the trip

    • included and excluded services

    • total price

    • payment conditions

    • physical requirements

  • A booking is confirmed when:

    • the customer accepts the proposal in writing

    • and pays the required deposit

    The booking is fully confirmed only once full payment is received. After confirmation, the customer will receive:

    • travel documentation

    • details of the contracted services

  • Prices include only the services listed in the proposal.

    Payment conditions:

    • 20% deposit required at the time of booking

    • full payment due by the specified deadline

    Failure to pay may result in cancellation of the booking.

  • The customer may cancel the booking in writing.

    The following cancellation fees apply:

    • more than 60 days before departure: loss of deposit

    • 59 to 31 days: 50 percent of total price

    • less than 30 days: 100 percent of total price

    6.1 Non-refundable services

    Some services may have stricter conditions, including:

    • non-refundable accommodation

    • prepaid transport

    • third-party services

    In these cases, higher cancellation fees may apply.

    6.2 Refunds

    Refunds, when applicable:

    • will be processed within 14 days

    • using the original payment method where possible

    6.3 Trip interruption

    No refunds will be issued for unused services after the trip has started.

    6.4 No-show

    Failure to attend results in 100 percent loss of the booking value.

    6.5 Travel insurance

    Customers are strongly advised to purchase travel insurance with cancellation cover.

  • Customers may request changes.

    These may involve:

    • additional costs

    • limited availability

  • Camino Pilgrim may change or cancel services due to:

    • force majeure

    • unforeseen circumstances

    • minimum participant numbers not being met

    In such cases:

    • an equivalent alternative will be offered

    • or a full refund will be provided

  • Camino Pilgrim is responsible for the proper performance of the contracted services.

    This includes services provided by third parties.

    Liability is excluded in cases of:

    • force majeure

    • customer misconduct

    • actions of third parties unrelated to the contracted services

    All travel decisions are made at the client’s own risk. Clients are responsible for ensuring that they have adequate travel insurance, valid documents, and physical readiness for the pilgrimage.

  • Camino Pilgrim holds the mandatory liability insurance.

    Customers must ensure they have:

    • adequate travel insurance

    • medical coverage

    • cancellation coverage

  • Camino Pilgrim is covered by the Portuguese Travel and Tourism Guarantee Fund.

    This ensures:

    • refunds in case of insolvency

    • assistance to travelers where applicable

  • Customers must ensure they are physically fit for the trip.

    Camino Pilgrim is not responsible for incidents that may occur during, before or after the trip.

  • Customers must:

    • follow schedules and instructions

    • respect local rules and regulations

    • hold valid travel documents

  • Customers may submit complaints:

    • directly to Camino Pilgrim

    • through the official complaints platform

    Available at: https://www.livroreclamacoes.pt

  • Applies to bookings of 6 or more participants.

    15.1 Confirmation

    Group booking is confirmed when:

    • the proposal is accepted

    • the deposit is paid

    One contact person will represent the group.

    15.2 Payments

    • initial non-refundable deposit required

    • full payment due up to 45 days before departure

    15.3 Changes

    Changes in group size may:

    • affect pricing

    • depend on availability

    15.4 Cancellation

    • more than 60 days: loss of deposit

    • 59 to 30 days: 50 percent

    • less than 30 days: 100 percent

    Partial cancellations:

    • individual penalties apply

    • price per person may change

    15.5 Substitutions

    Participant substitutions are allowed:

    • up to 15 days before departure

    • subject to approval

    Administrative fees may apply.

    15.6 Minimum participants

    If minimum numbers are not met:

    • the trip may be cancelled

    • a full refund will be issued

  • Personal data will be processed in accordance with GDPR.

    Data is used for:

    • booking management

    • service delivery

  • These Terms and Conditions are governed by Portuguese law. Any dispute arising from or relating to this website or its services shall be subject to the exclusive jurisdiction of the Portuguese Courts.

  • All content, designs, images, text, and materials displayed on this website are the intellectual property of Camino Pilgrim, Lda, unless otherwise stated. No part of this site may be copied, reproduced, or distributed without prior written consent.